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Restaurant chatbots can recommend customers dishes and drinks to improve customer engagement. Since they might enjoy seeing menu modifications like the addition of new foods or cocktails.įigure 6: A chatbot introduces the menu of the restaurant. The introduction of menus may be a useful application for restaurant regulars. Customers can then decide whether the dishes and prices are appropriate for them (see Figure 6). Introduce the menu and pricesĬustomers can learn about menu items and food and drink costs via chatbots. Chatbots also aid restaurants in controlling client traffic as well.įigure 5: Chatbots are effective tools for making reservations. For instance, if there will be a birthday celebration, the restaurant can prepare a cake and set the tables appropriately to enhance the customer experience. This knowledge enables restaurants to plan a top-notch service for guests. Purpose of the event (birthday, anniversary etc.).Snacks and cocktail preferences for the reservation time.Opening and closing times of the restaurant.They can engage with customers around the clock to provide and collect following information. One of the common applications of restaurant bots is making reservations. Handle table reservations & cancellations As a result, customers no longer need to wait for waiters and bartenders to take their orders.įigure 4: A chatbot engages with a customer to take an order. To order food or drinks, customers can now interact with waiter bots. On these sites, several restaurants have installed chatbots referred to as waiter bots. Users can view the restaurant’s menu by scanning the code. Dine-in: Many restaurants switched from paper menus to QR codes after the pandemic.To complete these tasks smoothly chatbots also use the data from cyclists to estimate the delivery time. For home delivery option chatbots collect delivery address, and contact details of customers besides the orders. Many businesses had to use motorcycle couriers to carry food to customers’ homes during lockdowns. Home delivery with motorcycle courier: The COVID-19 pandemic has changed the restaurant industry.Then, chatbots convey the messages to the chefs and determine the pickup time based on how busy the kitchen is.

They provide information regarding the meals they want to eat.

Takeaway services: Customers interact with chatbots on WhatsApp, restaurant websites and social media channels.

Restaurant chatbots can take orders for dine-in, takeaway, and motorcycle courier home delivery (see Figure 4). Restaurant bots can take orders from customers, understand their particular needs, and deliver the orders to the kitchen for preparation. Source: Haptik (Download the WhatsApp marketing report and find about recent developments regarding WhatsApp chatbots.) Top 5 restaurant chatbots use casesĭespite the fact that chatbots have a variety of general applications, such as automating customer service, this section only focuses on 5 use cases specific to the restaurant industry (see Figure 3).įigure 3: Restaurant bots’ sector-specific use cases. You can experience how chatbots may help your business by requesting a demo from Haptik.įigure 2: An example of Haptik’s restaurant chatbot. Thus, Haptik has a vast data set to train bots for a variety of applications. Haptik’s chatbots performed more than 7 billion conversations. Haptik, a chatbot firm, has developed chatbots for more than 400 businesses across a variety of industries, including the hospitality sector and restaurants (see Figure 2). On the other hand, rule-based chatbots with comparatively limited artificial intelligence (AI) capabilities can automate a variety of tasks such as responding to clients’ frequently asked questions (FAQs) or sending out mass notifications about events.

As a result, they are able to make particular gastronomic recommendations based on their conversations with clients. Chatbots might have a variety of skills depending on the use case they are deployed for.įor example, some chatbots have fully advanced NLP, NLU and machine learning capabilities that enable them to comprehend user intent. Restaurant chatbots are designed to automate specific responsibilities carried out by human staff, like booking reservations. Messaging apps such as WhatsApp and Facebook Messenger.What is a restaurant chatbot?Ī restaurant chatbot, also referred to as a restaurant bot, is a conversational AI tool that engages with customers on: This article aims to close the information gap by providing use cases, case studies and best practices regarding chatbots for restaurants. Despite their benefits, many chain restaurant owners and managers are unaware of restaurant chatbots.